We want you to love your NasCia Naturals products! If you are not completely satisfied, you can return for a replacement or full refund within 30 days of the original ship date (excluding shipping charges). A signed and fully completed Return form and receipt must accompany all product returns. Please Call 816-679-1060 to have Form Emailed to you. Promotional products and gift items may not be available for replacement, and may, at NasCia Naturals’ discretion be exchanged for a different item of equal value.